Shipping policy
ORDER PROCESSING
Please allow 1 to 4 business days to process your order. You will receive an email confirmation once your order has been shipped.
FLAT RATE SHIPPING
Orders are generally shipped within 2 to 5 business days.
| Shipping Option | Estimated Delivery Time | Price |
|---|---|---|
| Standard Shipping | 3 to 5 business days | $3.90 |
| Free Shipping | 3 to 5 business days | $0 |
INTERNATIONAL SHIPPING
We offer international shipping to all countries, except those experiencing political instability.
| Region | Estimated Delivery Time |
|---|---|
| USA, Canada, Australia, Philippines | 3 to 5 business days |
| Other countries | 5 to 15 business days |
⚠️ Customs Duties & Taxes: Import duties and taxes (including VAT) may apply once the shipment reaches your country. These charges are the responsibility of the customer.
REFUNDS, RETURNS, AND EXCHANGES
- No refunds once the order has been shipped.
- Returns are accepted only within 30 days after the product has been received.
- Items must be unused and in their original condition.
- Sale items are non-returnable.
DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged, please contact us immediately at hello@ubatcha.shop with your order number and a photo of the damaged item. Each case will be reviewed individually to find a satisfactory resolution.
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