FAQ

Ubatcha is a wellness-driven beverage brand created to celebrate the harmony between two beloved traditions: Japanese matcha and Filipino ube. We craft elevated, minimalist powders made from exceptional ingredients so everyone can enjoy café-style drinks at home with calm, beauty, and intention.

Our mission is simple and sincere: to democratize ube, to raise the standard of matcha, and to build a bridge between Japan and the Philippines — two cultures whose flavors inspire millions around the world.

We bring them together thoughtfully, with respect for tradition and a passion for modern wellness.

Ubatcha blends Japanese and Filipino influences with a soft, contemporary wellness aesthetic.

Our world is:

• minimalist yet warm
  
• rooted in ritual
  
• feminine, calm, aesthetic
  
• centered on small daily moments of joy
  
• inspired by nature, craftsmanship, and mindful routines
  

We believe great flavors can be both grounding and uplifting.

Ubatcha was founded in early 2025, after two years of exploration, tasting, research, and collaboration with farmers and producers.

Because they share something rare:

a deep cultural heritage and a devoted global community.

Matcha embodies calm energy and ritual.

Ube embodies warmth, creativity, and joy.

Together, they create a universe where tradition meets modernity, and where wellness feels delicious, colorful, and accessible.

• We exclusively use ceremonial-grade Asahi matcha, known as one of the highest-quality terroirs.
• Our Ube Halaya comes directly from the Philippines, made with love and expertise.
• All blends are 100% natural, with no sugar, no additives, no colorants.
• Our aesthetic is soft, premium, modern, designed for today’s wellness rituals.
• We create products that are beginner-friendly yet connoisseur-level in quality.
• We honor the cultures behind our ingredients with respect and authenticity.

For anyone who loves:

• matcha
  
• ube
  
• aesthetic café drinks
  
• slow mornings
  
• wellness rituals
  
• minimalist, premium design
  

Our community is mostly women aged 20–40, but Ubatcha is for anyone who appreciates flavor, calm energy, and mindful daily rituals.

Ubatcha combines two cultural icons : Japanese matcha and Filipino ube, with a commitment to purity, craftsmanship, and sensory wellness.

Our matcha is sourced exclusively from the Asahi region in Japan, using first-harvest ichibancha leaves, stone-milled in small batches.

Our ube halaya is crafted in the Philippines using traditional methods and natural ingredients only. No additives, no artificial flavors, no dyes, no sugar added.

Our matcha comes from the Asahi region of Japan, known for producing some of the world’s finest ceremonial matcha.

Our Ube Halaya is made in the Philippines, honoring authentic Filipino craftsmanship.

Yes, all our powders (Matcha, Strawberry Matcha, Vanilla Matcha, and Ube Halaya) are naturally vegan, gluten-free, and dairy-free. No added sugars, no additives, no colorants.

No. Both our Strawberry Matcha and Vanilla Matcha are naturally flavored with high-quality natural extracts, no added sugar, sweeteners, or artificial ingredients.

A base of premium Asahi ceremonial matcha, combined with natural strawberry or vanilla flavor. That’s it.

No fillers, no stabilizers, no preservatives.

Our Ube Halaya is made from premium ube grown in the Philippines, gently processed with traditional methods.

The product is 100% natural, dairy-free, vegan, and free from artificial colorants or sweeteners.

Yes. All Ubatcha accessories : Tea Bowl, Mug, Bamboo Whisk, Electric Whisk, are fully safe for hot beverages.

Materials vary by product, and are detailed on each product page.

All Ubatcha tools are designed for durability, heat safety, and daily ritual use.

Absolutely. All Ubatcha powders were designed to be smooth, accessible, and easy to blend, perfect for beginners discovering matcha or ube for the first time.

A 30g jar of matcha provides roughly 15 servings (2g per serving).

A 100g jar of Ube Halaya provides 25–30 servings depending on your preferred strength.

Yes. Like all authentic ceremonial-grade Japanese matcha, Ubatcha Matcha naturally contains L-theanine, an amino acid known for promoting calm focus. While we do not make medical claims, many people enjoy matcha because its combination of L-theanine and natural caffeine provides a smoother, more balanced type of energy.

Every body is different, and pregnancy requires extra care, so we always recommend checking with your healthcare provider first.

That said, matcha is generally considered safe in moderation for most people. If consumed during pregnancy or breastfeeding, it should be enjoyed mindfully and without excess.

Ube is a natural tuber (purple yam). While uncommon, some individuals may experience reactions due to sensitivities to:

• LTPs (lipid-transfer proteins)

• Cross-allergies with other plant foods (nuts, fruits, pollens)

• Rare reactions related to insects/pests associated with certain yam crops

If you have a history of plant-food allergies or LTP sensitivity, consult your healthcare provider before consuming ube products.

Many people find matcha gentler than coffee thanks to its naturally lower acidity and the presence of L-theanine. While individual experiences vary, matcha is often appreciated for offering clean energy without the jitters or crash commonly associated with coffee.

Absolutely. Our matcha is intentionally selected from premium Asahi leaves, naturally smooth, low in bitterness, and easy to enjoy whether you're new to matcha or already a daily drinker.

Matcha naturally contains caffeine and L-theanine, a combination many people associate with steady energy and improved concentration. While we cannot make medical claims, matcha is traditionally consumed in Japan for calm alertness and mental clarity.

Our matcha is sourced exclusively from Japan’s Asahi region, a terroir widely regarded as one of the highest standards for ceremonial-grade matcha.

We use first-harvest leaves (ichibancha), traditionally shaded before harvest, then slowly stone-milled to preserve color, aroma, and nutrients.

The Asahi region is known for producing matcha with:

• naturally low bitterness
  
• a smooth, creamy texture
  
• vibrant green color
  
• elegant umami profile
  

It is a benchmark terroir for high-quality ceremonial matcha and is traditionally reserved for premium preparations.

Yes.

Our matcha is produced from tencha leaves that are slowly ground on traditional stone mills, resulting in an ultra-fine powder with a silky mouthfeel and optimal foam when whisked.

Yes.

Ubatcha matcha is produced in small batches to ensure freshness, consistency, and quality control. This approach allows us to preserve flavor integrity and avoid mass-market compromises.

Our ube halaya powder is sourced from the Philippines, where ube is traditionally grown and cultivated.

We work with local partner farmers who specialize in ube varieties known for their deep color, natural sweetness, and creamy texture.

Ube is a purple yam native to the Philippines, traditionally used in desserts and drinks.

It is naturally sweet, rich in antioxidants, and valued for its distinctive purple color and comforting flavor.

No.

Our Strawberry Matcha and Vanilla Matcha are made using:

• ceremonial-grade Japanese matcha
  
• natural flavor extracts only
  
• no artificial flavors, no colorants, no added sugar
  

The natural flavors are blended carefully after the matcha is milled, to preserve purity and balance.

While we focus on quality, origin, and craftsmanship, we do not highlight formal certifications.

Instead, we prioritize:

• trusted sourcing
  
• ingredient transparency
  
• minimal processing
  
• naturally high-quality raw materials
  

No.

All Ubatcha powders are free from:

• fillers
  
• preservatives
  
• artificial sweeteners
  
• added sugars
  

What you taste comes from the ingredient itself.

We choose to share what matters most to our customers : origin, quality, and integrity, while protecting the privacy and stability of our supply partners.

This allows us to maintain consistent sourcing and long-term relationships with producers.

Yes. Our jars are made from aluminum and paper, both of which are recyclable. We chose these materials to balance product protection, aesthetics, and environmental responsibility.

Yes. Our packaging is produced in small, controlled series, which allows us to maintain consistent quality, reduce waste, and adapt as the brand evolves.

No. We deliberately avoid unnecessary layers. Our packaging is designed to be protective, minimal, and aesthetic, without excess materials.

We work exclusively with ethical and responsible producers, both for our ingredients and our packaging partners. Environmental and social responsibility are integral to our sourcing decisions.

Depending on availability and destination, outer shipping materials may vary. This does not affect product quality, freshness, or authenticity, and allows us to optimize logistics while limiting waste.

Yes. Sustainability is an ongoing process for us. We continuously review materials, formats, and suppliers to improve recyclability and reduce environmental impact over time.

No. Our jars are designed to protect the powders from light, air, and humidity, helping preserve freshness, color, and flavor when stored properly.

Absolutely. Ubatcha was built around respect for ingredients, producers, and rituals. Sustainability is not a trend for us, it’s a long-term commitment integrated into how we grow the brand.

Yes. Ubatcha offers a Subscribe & Save option on selected products, allowing you to receive your favorite matcha or ube regularly without having to reorder.

You choose the product, delivery frequency, and quantity directly on the product page. Your order is then automatically shipped according to your selected schedule.

No. Our subscriptions are completely flexible and commitment-free.

Yes. You can pause, modify, or cancel your subscription at any time in just one click through your customer account.

Subscribers receive exclusive savings, priority access to restocks, and the convenience of automatic deliveries, so you never run out of your daily ritual.

Absolutely. You can adjust your delivery schedule, switch products, or update quantities at any time.

Subscriptions are available in most countries we ship to. Availability is confirmed during checkout.

Yes. You’ll receive an email notification before every subscription order is processed.

Yes. Subscription items and one-time purchases can be placed in the same order.

All subscription settings can be managed through your customer account or by contacting our support team at hello@ubatcha.shop.

Yes, as long as your order has not yet been processed for shipment.

If you need to make a change or cancel your order, please contact us as soon as possible at hello@ubatcha.shop.

You can request a modification or cancellation within 12 hours after placing your order.

After this timeframe, the order may already be prepared or dispatched and changes may no longer be possible.

Depending on the order status, we may be able to help with:

• Shipping address corrections
  
• Product changes
  
• Order cancellation
  

All requests are handled case by case to ensure accuracy and fairness.

Once an order has been shipped, it can no longer be modified or cancelled.

If you encounter any issue after delivery, our Customer Support team will assist you according to our Returns & Refunds policy.

For any question related to your order, please contact us at: hello@ubatcha.shop

Our team typically responds within 24 hours, Monday to Saturday.

Yes. After completing your purchase, you will receive an order confirmation email with your order details.

If you do not see it, please check your spam folder or contact us.

Yes, Ubatcha products are designed to be gift-ready.

If you have specific requests, feel free to contact us before or shortly after placing your order.

We ship to most countries worldwide. Available shipping destinations are automatically displayed at checkout based on your location.

If your country does not appear, it means we are currently unable to ship there.

Orders are typically delivered within 4 to 8 business days, depending on the destination country and local postal services.

Please note that delivery times may vary slightly during peak periods or holidays.

Yes. We offer free shipping on orders over $49 USD.

Shipping costs (if applicable) are calculated and displayed clearly at checkout before payment.

We work with a range of trusted international carriers.

The carrier used depends on your destination country and the size of your order to ensure the best balance between speed and reliability.

Yes. Once your order has been shipped, you will receive a tracking number by email so you can follow your delivery step by step.

If you need to update your shipping address, please contact us at hello@ubatcha.shop within 12 hours of placing your order.

After this timeframe, we cannot guarantee changes as the order may already be in processing.

Any customs duties, import taxes, or local fees applied by your country are the responsibility of the customer.

We recommend checking your local customs regulations before ordering.

If your order appears delayed or you have not received it within the expected timeframe, please contact us at hello@ubatcha.shop.

Our team will assist you and work with the carrier to resolve the issue as quickly as possible.

We accept all major payment methods, including Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, and Klarna for eligible countries. Available options may vary slightly depending on your location.

Yes. If eligible, you can choose Klarna at checkout to split your payment into installments. Klarna availability depends on your country and order value.

All prices on Ubatcha are displayed and charged in USD (United States Dollars).

Yes. All applicable taxes are included in the product price shown on the website. There are no hidden fees added later.

Depending on your country, customs or import duties may apply and are the responsibility of the customer. These fees are determined by local authorities and are outside of our control.

Absolutely. All payments are processed through secure, encrypted payment gateways that comply with international security standards. Ubatcha never stores or has access to your full payment details.

Payments may be declined for several reasons, including insufficient funds, bank security checks, or incorrect billing information. We recommend contacting your bank or trying an alternative payment method.

Once an order has been placed, the payment method cannot be changed. If you need assistance, please contact us within 12 hours at hello@ubatcha.shop, and we’ll do our best to help.

Yes. If a refund is approved, it will always be issued to the original payment method used at checkout.

For hygiene and food safety reasons, we only accept returns on unopened and unused food products. Accessories may be returned if unused and in their original condition.

You have 30 days from the date of delivery to request a return.

Simply contact our customer support team at hello@ubatcha.shop with your order number and the reason for the return. We’ll guide you through the next steps.

Return shipping costs are the responsibility of the customer, unless the product arrived damaged or incorrect.

If your order arrives damaged, defective, or incorrect, please email us within 48 hours of delivery with:

• Your order number
  
• Clear photos of the issue and packaging
  

We’ll review your request and offer a replacement or refund where appropriate.

Once the returned item is received and inspected, refunds are processed within 5–10 business days and issued to the original payment method.

Unfortunately, opened food products cannot be refunded, unless there is a confirmed quality or safety issue.

If your tracking shows a delivery issue or your package appears lost, please contact us at hello@ubatcha.shop so we can investigate with the carrier and assist you promptly.

Items purchased during promotions or sales follow the same return policy, unless otherwise stated on the product page.

Our Matcha Ceremony comes from the Asahi region in Japan and is made from first-harvest leaves (ichibancha).

It has a smooth, creamy texture, very low bitterness, and an elegant umami profile. The taste is clean, balanced, and naturally sweet, with vibrant green notes, never harsh or grassy.

Strawberry Matcha combines our ceremonial-grade matcha with a natural strawberry aroma, added after stone-milling.

The result is creamy, lightly sweet, and fruity, with a soft strawberry-milk vibe. It remains smooth and low in bitterness, making it very approachable and beginner-friendly.

Vanilla Matcha offers a warm, comforting flavor with subtle natural vanilla notes.

It feels round, smooth, and slightly sweet without any added sugar. The vanilla enhances the creaminess of the matcha without overpowering it, creating a cozy and elegant cup.

Our Ube Halaya is made from Philippine purple yam, sourced from partner farms.

It has a naturally sweet, creamy, and mellow flavor, with soft nutty and vanilla-like notes. It is comforting, indulgent, and caffeine-free, making it ideal for evening rituals.

Yes.

All our powders are naturally sweet by nature. We do not add sugar, sweeteners, or artificial flavors. Any sweetness comes from the ingredients themselves.

No.

Our matcha is carefully selected to be low in bitterness, thanks to first-harvest leaves and slow stone-milling. Both flavored matchas are designed to stay smooth and balanced.

Absolutely.

Our matcha and ube powders are crafted to be easy to enjoy, even for first-time drinkers. Their smooth texture and gentle flavor profiles make them accessible while remaining premium.

Yes.

All Ubatcha powders work beautifully in hot drinks, iced lattes, and cold preparations. Strawberry Matcha and Vanilla Matcha are especially popular for iced drinks.

Yes.

Our powders can be used in smoothies, desserts, pancakes, pastries, and creative recipes. Their ultra-fine texture blends easily without clumps.

No.

We use only natural aromas, carefully balanced to complement the matcha, never to mask it. The result is refined, subtle, and never chemical or overpowering.

When unopened and stored properly, Ubatcha matcha has a shelf life of up to 12 months from the production date. We recommend consuming it while fresh to fully enjoy its color, aroma, and flavor.

Once opened, matcha is best consumed within 6–7 months. Over time, exposure to air, light, and humidity can gradually affect its vibrancy and taste.

For optimal freshness:

• Keep the jar tightly closed
  
• Store in a cool, dry place
  
• Avoid direct sunlight, heat, and humidity
  
  Refrigeration is optional but not required if stored correctly.

Yes. Unopened Ubatcha Ube Halaya Powder has a shelf life of up to 12 months. Once opened, we recommend consuming it within 6–7 months for the best texture and flavor.

Refrigeration is not necessary. Store ube powder in a cool, dry environment, away from moisture and direct heat.

Signs of reduced freshness may include:

• Duller color
  
• Faded aroma
  
• Less vibrant flavor
  
  While still safe to consume if properly stored, we always recommend enjoying our powders at peak freshness.

• Bamboo Whisk: Rinse with warm water after use, air-dry fully, and store in a dry place away from humidity.
• Tea Bowl & Mug: Hand wash or gentle dishwasher use (if specified), and store away from direct sunlight.
  
• Electric Whisk: Keep dry, remove batteries when not in use for extended periods.

Yes. All Ubatcha products are labeled with production and expiration dates in compliance with food safety regulations.

Yes. We collaborate with selected cafés, concept stores, studios, and wellness spaces that align with the Ubatcha universe.

Please contact us at hello@ubatcha.shop with a short presentation of your business, location, and the products you’re interested in.

Yes. MOQs apply and vary depending on the product range. Details are shared once your wholesale request is reviewed.

Most of our core range is available, including matcha, ube, and selected accessories. Availability may vary depending on stock and region.

Yes. We can curate assortments adapted to your concept, audience, and space.

Yes. Approved partners receive dedicated wholesale pricing.

Yes, we collaborate with partners worldwide. Shipping options and timelines depend on destination and order volume.

Yes. Approved partners can receive product information, visuals, and brand guidelines to ensure consistent presentation.

Absolutely. Our matcha and ube powders are designed for both home rituals and professional beverage preparation.

For all wholesale and partnership requests, please email hello@ubatcha.shop.

Yes. We regularly collaborate with content creators who align with the Ubatcha universe, wellness, aesthetic routines, matcha culture, and mindful lifestyle.

We work on both gifted and paid collaborations, depending on the creator’s profile, audience, and creative proposal.

Yes. In some cases, we collaborate on UGC creation only, without mandatory posting, especially for content intended for brand use.

Most collaborations take place on Instagram and TikTok, but we are open to other platforms if relevant.

You can reach out to us via:

• Instagram DM: @drinkubatcha
  
• Email: hello@ubatcha.com
  

Please include your profile links, audience insights, and a short explanation of why you’d like to collaborate.

For most collaborations, we keep briefs light and flexible to preserve authenticity. If specific guidelines are needed (hooks, angles, usage), we’re happy to share them.

We aim to respond to collaboration requests within 24 hours.

Yes. We collaborate with creators worldwide, as long as shipping and logistics are feasible.

Absolutely. For brand partnerships or agency inquiries, please contact us at hello@ubatcha.com.

Yes. All Ubatcha products are produced in accordance with applicable food safety regulations and are intended for everyday consumption when used as recommended.

Yes. Our products are formulated and labeled to comply with applicable FDA and EFSA food standards for ingredients, labeling, and consumer safety.

Yes. All required nutritional information, ingredient lists, allergen disclosures, production dates, and expiry dates are clearly indicated on our packaging.

Our products are naturally free from dairy, gluten, and animal-derived ingredients.

However, ube (purple yam) is a plant-based tuber and may cause reactions in individuals sensitive to certain plant proteins (such as lipid transfer proteins) or those with cross-reactive food or pollen allergies. If you have known food allergies, we recommend consulting a healthcare professional before consumption.

Ubatcha products are designed for adult consumption. They should be kept out of reach of children. If considering use for minors, please consult a healthcare professional.

Our matcha can be consumed during pregnancy or breastfeeding in moderation. As matcha naturally contains caffeine, we recommend limiting intake and consulting a healthcare professional if you have any concerns.

We work with trusted producers and partners who follow strict quality and safety standards. Each batch undergoes internal quality checks to ensure consistency, safety, and compliance.

No. Our powders contain no artificial additives, colorants, or preservatives. We focus on purity, simplicity, and ingredient integrity.

Store powders in a cool, dry place away from heat, light, and humidity. Always close containers tightly after use and respect the indicated shelf life.

You can reach our support team anytime by email at hello@ubatcha.shop. We’re also available via Instagram DM at @drinkubatcha.

We aim to reply within 24 hours. During peak periods or launches, responses may take slightly longer, but every message is carefully reviewed.

Our support team is available Monday to Saturday, from 9:00 AM to 6:00 PM (excluding public holidays).

Yes. If you need to modify, cancel, or ask a question about your order, contact us as soon as possible at hello@ubatcha.com. Changes are possible within 12 hours after order confirmation.

We currently do not offer live chat on the website, but Instagram DMs are open and monitored daily for quick questions.

Please email us at hello@ubatcha.com with your order number and clear photos of the issue. Our team will guide you through the next steps promptly.

Yes. If you’re unsure which product suits you or how to build your ritual, feel free to ask, we’re happy to help you choose thoughtfully.

Yes. Every message is handled by a real member of the Ubatcha team who understands our products and values.